FAQ

What payment methods do you accept?

We accept VISA, MasterCard,Western Union Paypal.

What happens if the package is damaged or missing when I receive it?

If your handbag is damaged and notify us of the situation, we will ship another to you once we receive back the damaged one.

Sometimes your support response is delayed, why?

Our company is handling a very large volume of emails on our products.
We will try to reply all our emails within 24 hours during the weekdays.
Please help yourself in finding the answers u want from our FAQ section. We have placed all the frequently asked questions here to fasten the process.

Can I get samples?

Due to the fact that all products are SURPLUS merchandises, by the time we would send samples the product(s) in most cases will be SOLD OUT anyway.
However if you want to view the quality of the products and try our service there are many products posted with NO Minimum Order Quantities, only for you to try our products before you become a regular, repeated , satisfied customer of ours.

What about custom taxes and duties? Will I be invoiced any when ordering from you?

In most cases (But for the most part), you will not be invoiced any custom taxes or duties upon shipment delivery.
Indeed, we have all orders packed in small carton boxes, with the mention "gift, no value for customs".
Though, in marginal cases (we recorded 5 cases last year), a shipment can be applied custom taxes and duties.
Although we are not liable for those taxes and duties, we always offer our clients a partial compensation solution. Each situation is dealt with case by case by our customer service office.